All postal standards have been suspended, so standard delivery times to all destinations worldwide cannot be guaranteed.
As such, we see average delivery times of;
- Canada - 2 to 3 weeks.
- United States - 3 to 5 weeks.
- Europe - 4 to 6 weeks (depending on the country).
All Expedited and Priority services have also been suspended. As such, while the tracking service may still be provided at an additional cost (see shipping policy below), all mail is now handled as general mail and subject to the aforementioned shipping times.
Under these circumstances, which are wholly out of our control, we thank you for your patience during these difficult times.
Until further notice, we will only be considering non-delivery issues once they surpass 60 business days* beyond the purchase ship date (sent by the shop "Shipped" email confirmation).
Thank you - DEFX
*Business days are considered as Monday to Friday.
Canada - $5 USD + $4 USD for each additional item.*
U.S.A. - $5 USD + $4 USD for each additional item.*
Rest of World - $7 USD + $5 USD for each additional item.*
Since it's inception, DEFX has always sent all packages as letter mail for several reasons. These reasons are;
- It's the most affordable way to ship. Best saving for you.
- For all orders that come in under 500 grams, they don't require the customs declaration paperwork (and added expense for you!). This also avoids any potential customs hang-ups and/or costs, especially to EU destinations where a package can languish in customs for weeks in some cases.
Of course, the drawback of letter mail is that it is NOT tracked.
Canada Post states the following delivery times for the following destinations;
- Canada - 3 to 4 business days.*
- U.S. - 4 to 6 business days.*
- International - 4 to 7 business days.*
*Taken from Canada Post website, as of 09 Apr. 2018.
We can tell you right now, these times are absolute garbage. Canada tends to be within these times, but U.S. and International are never within these parameters. U.S. tends to run between 7 to 10 business days, and up to 15 in some cases. International, I've seen go between 15 to 25 business days.
The problem is that Canada Post "assumes" that other postal services will respect whatever postal convention is in place, hence their stated delivery times are based on these conventions. Fact of the matter is that this is rarely the case. Hence, we get the occasional "Where is my package?" email, and to date, a non-delivered package.
Regardless, we will continue to use letter mail, for the obvious economic reasons. As for timelines, these are completely out of our control, as well as Canada Post's as soon as it's handed off to a foreign service. Where lost packages are concerned, if a delivery timeline has been significantly surpassed, we will do our level best to make the necessary reparations. These cases will be handled on a case by case basis.
IF YOU ABSOLUTELY REQUIRE TRACKING -
If you live in an area that has known sketchy postal service, and would prefer to add tracking to your package, then we will be more than happy to accommodate you. Simply ADD A NOTE ON THE CHECKOUT PAGE REQUESTING TRACKING, and we can invoice you for the additional cost once we have the exact package weight and destination defined. Tracking added tends to run between $12 to $20 USD, IN ADDITION to the already posted shipping fees for the service. Final cost really depends on the destination, as well as size/weight of your package. As such, final costing for tracking can only be determined AFTER purchase. Hence, please don't email us requesting exact costing beforehand.
Personally, I would love to hand deliver each and every package myself, directly into your eagerly awaiting hands, but we all know that's impossible. All we can do is ask for your patience and understanding, and if something does go awry, know that we will do our level best to correct the situation.
The DEFX crew.